Due to the nature of our products, McLaren Car Care authorizes refunds or exchanges upon validation only if the delivered product is different from the one ordered or if the delivered product is defective or deemed unusable. The customer has 30 days from the delivery date to contact the Support Team at info@mclcarcare.com and claim its refund or exchange. Refunds or exchanges won’t be granted without evidence and validation of the claim by the McLaren Car Care Support Team.